?...How long after cleaning do I need to wait before walking on the floor

Keep pets, children and regular traffic off the carpet for a period of six hours. Adults may use the carpet lightly immediately after cleaning by wearing socks or house slippers... Some carpets may still feel slightly damp for up to 10 hours depending on the carpet fiber type and soiling condition. This is normal and will not cause any problems.

?...How safe are your cleaning and protection methods

We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals nor will we leave any irritant residues.

?...I've heard it's best to put off having your carpets cleaned for as long as possible, is this true

No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet's fibers. The higher the traffic in a given area, the more often the carpet will need cleaning. Professional cleaning does not replace the weekly maintenance that you, the householder has to undertake, but it is essential for the weekly maintenance to remain effective.

?...What does cleaning to the standards mean

In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government set a common set of standards for the carpet cleaning industry. These standards are now referred to as the Soo1-92 standards. It was agreed that each of these cleaning processes should include these common steps.
Pre-Vacuum
Pre-treat spots, stains and heavily soiled areas
Hot Water Extraction
A thorough rinse
Furniture Moving
Complete Drying within 24 hours
Cleaning your carpet in accordance to these industry standards will help assure that you'll get a quality cleaning job.

?...Can your get the pet odor out of my carpets

Pet odor is a very common problem that could be much more complex than on first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor.

?...If my carpet has bleached or faded spots can you fix that

If there is color loss in the carpet, it may be able to be spot dyed, or we can do a carpet repair for you by replacing that area of carpet with another piece from our stock.